The Insurance Support Coordinator (ISC) is the entry point of our agency, providing centralized administrative and reception support to Assurance. Through a rigorous professional development experience, the ISC learns the concepts of insurance, how to work in an office environment and handle various projects that ease the work burden for other members of Assurance. He or she serves as the director of first impressions to our clients, prospects, potential new hires, carriers and other business partners of Assurance. As such, the ISC ensures professional, helpful, friendly and courteous interactions, whether on phone or face to face.
EXECUTION OF CLIENT SERVICE
Supports our production and service teams with projects to allow flawless execution of our service strategy as submitted through the job board
Prepares Client Resource Guides to ensure that all clients have appropriate claims reporting information available
Prioritizes workload to ensure client needs are addressed and agency expectations are met
Assists with completion of client mailings, presentations, spreadsheets and other administrative projects
Researches company information in Epic and online to complete prospective client data in Client Resource Management system
Enters data into Epic for new and current accounts
Confirms seminar registration, prepares name badges and supports marketing team with onsite support for seminar events
Provides trade show support to marketing and production teams
Prints and distributes marketing communication and collateral for internal and external use
Completes special team projects as assigned
Communicate to internal and external clients through phone and e-mail in a professional manner
Acts as director of first impressions to our clients, prospective clients, prospective employees and visitors and creates a warm, friendly and inviting experience
Answers and manages phone calls professionally and swiftly and provides a phone experience that promotes our DNA
Completes administrative tasks for employees as requested
PEER RELATIONSHIPS AND SELF-DEVELOPMENT
Obtains Producers license and participates in insurance courses, seminars, classes, and webinars for skill and knowledge development
Suggests business process improvements to gain efficiency within the role
Strives for successful and effective working relationships with Producers, service team, management, carriers, and agency departments
Provides feedback at team meetings as well as contributes to learning topics as assigned
Strives to learn and grow by demonstrating initiative on a daily basis
Acts as a valued member of the team, including assisting in training and mentorship of newly hired ISCs
Assists the Office and Facilities team when applicable
BS/BA in Business, Insurance or related field
Intermediate or advanced skill level with Microsoft Word, Excel, Outlook
Assurance - In a Nutshell
Status: Fiercely independent insurance brokerage
Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic
Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, Surety
Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago Tribune, Crain's Chicago Business and Business Insurance magazine (check out all of our accolades).
Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.
Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".