• Insurance Support Coordinator

    Job Locations US-IL-Schaumburg | US-IL-Chicago
    ID 2019-1063
    Regular Full-Time
  • Overview

    The Insurance Support Coordinator (ISC) is the entry point of our agency, providing centralized administrative and reception support to Assurance.  Through a rigorous professional development experience, the ISC learns the concepts of insurance, how to work in an office environment and handle various projects that ease the work burden for other members of Assurance.  He or she serves as the director of first impressions to our clients, prospects, potential new hires, carriers and other business partners of Assurance.  As such, the ISC ensures professional, helpful, friendly and courteous interactions, whether on phone or face to face.



    • Supports our production and service teams with projects to allow flawless execution of our service strategy as submitted through the job board

    • Prepares Client Resource Guides to ensure that all clients have appropriate claims reporting information available

    • Prioritizes workload to ensure client needs are addressed and agency expectations are met

    • Assists with completion of client mailings, presentations, spreadsheets and other administrative projects

    • Researches company information in Epic and online to complete prospective client data in Client Resource Management system

    • Enters data into Epic for new and current accounts

    • Confirms seminar registration, prepares name badges and supports marketing team with onsite support for seminar events

    • Provides trade show support to marketing and production teams

    • Prints and distributes marketing communication and collateral  for internal and external use

    • Completes special team projects as assigned

    • Communicate to internal and external clients through phone and e-mail in a professional manner


    • Acts as director of first impressions to our clients, prospective clients, prospective employees and visitors and creates a warm, friendly and inviting experience

    • Answers and manages phone calls  professionally and swiftly and provides a phone experience that promotes our DNA

    • Completes administrative tasks for employees as requested


    • Obtains Producers license and participates in insurance courses, seminars, classes, and webinars for skill and knowledge development

    • Suggests business process improvements to gain efficiency within the role

    • Strives for  successful and effective working relationships with Producers, service team, management, carriers, and agency departments

    • Provides feedback at team meetings as well as contributes to learning topics as assigned 

    • Strives to learn and grow by demonstrating initiative on a daily basis

    • Acts as a valued member of the team, including assisting in training and mentorship of newly hired ISCs

    • Assists the Office and Facilities team when applicable



    • BS/BA in Business, Insurance or related field

    • Intermediate or advanced skill level with Microsoft Word, Excel, Outlook


    Assurance - In a Nutshell


    Assurance is the premier, national insurance brokerage for clients and industry professionals. In stark contrast to its peers, privately-owned Assurance takes an alternative approach to growth by investing an industry-leading percentage of its revenues back into the services clients need to improve their business.


    Assurance attracts and retains great insurance talent by rewarding expertise,investing in career development, and recognizing contributions. Its employees enjoy an award-winning culture that fosters a highly productive working environment where top professionals deliver outstanding client results. Assurance is now the 35th largest insurance broker of U.S. business.

    Founded: 1961

    Status: Fiercely independent insurance brokerage

    Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic

    Employees: 500+

    Clients: 6,000+ 

    Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, Surety

    Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago TribuneCrain's Chicago Business and Business Insurance magazine (check out all of our accolades).

    Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.


    Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".

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