• Director, Alternative Risk Programs

    Job Locations US-IL-Chicago | US-IL-Chicago | US-IL-Schaumburg
    ID 2019-1122
    Category
    Risk Services
    Type
    Regular Full-Time
  • Overview

    The Director, Alternative Risk Programs provides leadership and management to the Alternative Risk team to achieve defined and agency goals. He or she serves as an expert in the Alternative Risk field; ensure proper team processes and procedures are in place; interfaces with P&C production team members, clients and prospects; engages in relationship building with members and outside service providers on current/prospective programs; and promotes and provides continued education for production and service staff. The Director, Alternative Risk Programs works with P&C production teams to analyze, create and present potential Alternative Risk structure offerings to clients and prospects.

    Responsibilities

    THOUGHT LEADERSHIP

    • Serves as the agency technical expert in the area of alternative risk
    • Is deeply and broadly involved in the alternative risk industry through participation in external associations and events; forming and growing relationships with captive managers, service vendors (actuaries, TPAs, accountants, attorneys, etc.), and insurance carriers; utilizing multiple sources to remain up-to-date on detailed product, service, and legislative knowledge; and understanding the current opportunities in the alternative risk space
    • Provides leadership to P&C teams through effective communication, training and development, and coaching.
    • Assists P&C Producers with creating and presenting alternative risk offerings to clients and prospects
    • Presents alternative risk educational material at external events, including trade shows and association conferences

     

    VISION AND STRATEGY

    • Works with Practice Leader to define and drive team vision and strategic and operational goals
    • Executes annual goals and objectives as outlined on an annual basis
    • Manages relationships with each program’s Board of Directors; ensures all board meetings, association conferences and other external events are organized appropriately; and oversees sales and marketing efforts for all current and prospective Alternative Risk programs
    • Communicates and understands Assurance’s vision, core passion, value propositions and culture to reinforce decisions, processes, and roles within that context
    • Serves as a member of the key management team, ensuring our management best practices are continually updated, meet our organizational goals and are implemented throughout the company

     

    BUILD AN EFFECTIVE TEAM

    • Fosters innovative thinking and encourages team members to put forth and participate in new ideas to improve the team and the company
    • Fosters working relationships among team members and others that demonstrate our best and brightest characteristics
    • Recruits and hires new team members with appropriate skills, experience, traits and competencies by following Assurance’s hiring and interviewing best practices
    • Monitors staff workloads and determines appropriate assignment of responsibility
    • Communicates with team members through regular meetings following Assurance’s best practices, including information on company updates, team performance and other information relevant to their roles
    • Consistently uses the tools and follows best practices in our manager toolkit

     

    DEVELOP AND MANAGE DIRECT REPORTS

    • Executes onboarding process, oversees training and education, and introduces to team members to ensure a smooth transition for new employees; assigns mentors and coordinates on the job learning as necessary
    • Conducts regular one-on-one meetings with all direct reports
    • Coaches employees by providing methods and resources to finding answers when appropriate
    • Follows performance management process with direct reports on schedule, including individualized business and development goals developed in collaboration with each employee; fosters open communication on performance and accountability standards throughout the year
    • Leads team members to achieving specific goals and objectives
    • Appreciates individual accomplishments by utilizing recognition practices in a personalized way for each employee; share team success broadly and asks others to recognize as appropriate

     

    EXECUTION OF CLIENT SERVICE

    • Inspires team members to provide remarkable service to clients, by building personalized relationships, understanding our clients’ business and industry, and seeking new ways to solve their problems
    • Ensures team members understand the reasons we leverage procedures to improve efficiency, consistently execute our service platform, empower measurable results, protect information, and maintain professional service standards
    • Drives consistency through service team in the completion of client service workflows and coaches staff to appropriately engage internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
    • Coaches Producers and Account Executives on developing and maintaining productive working relationships with service team members
    • Encourages feedback to improve processes and efficiencies and enhance our client service platform
    • Develops and maintains team members’ knowledge of insurance carrier products and appetite, market trends, and solutions for client industry niches served by the team
    • Manages the implementation of the client service platform across all clients
    • Obtains client feedback to improve service offerings and delivery, recommending changes through appropriate channels
    • Demonstrates decision-making ability that considers multiple perspectives, possible consequences, and engages other stakeholders appropriately

    Qualifications

    REQUIRED:

    • Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
    • 4+ years experience as an Account Manager or comparable level within an insurance brokerage, or comparable
    • Previous management experience

     

    PREFERRED:

    • BS/BA in Business, Insurance or related field
    • AINS, ACI, CPCU, ARM or other professional insurance designation
    • Advanced skill level in Microsoft Office Suite

     

     

    Assurance - In a Nutshell

     

    Assurance is the premier, national insurance brokerage for clients and industry professionals. In stark contrast to its peers, privately-owned Assurance takes an alternative approach to growth by investing an industry-leading percentage of its revenues back into the services clients need to improve their business.

     

    Assurance attracts and retains great insurance talent by rewarding expertise,investing in career development, and recognizing contributions. Its employees enjoy an award-winning culture that fosters a highly productive working environment where top professionals deliver outstanding client results. Assurance is now the 35th largest insurance broker of U.S. business.


    Founded: 1961

    Status: Fiercely independent insurance brokerage

    Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic

    Employees: 500+

    Clients: 6,000+ 

    Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, Surety

    Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago TribuneCrain's Chicago Business and Business Insurance magazine (check out all of our accolades).

    Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.

     

    Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".

     

    Assurance has won over a hundred workplace awards largely due to our intentional and caring approach that begins with meeting our people where they are, celebrating their differences and creating an inclusive environment.

     

    Assurance is a proud equal opportunity employer. We celebrate diversity and we are committed to equal employment opportunities regardless of age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, gender expression, national origin, marital status or civil partnership/union status, veteran status, citizenship, pregnancy, genetic information, physical or mental disability, or any other status or characteristic protected by federal, state or local law.

     

    Harassment or discrimination based upon any of the above is inconsistent with our values and will not be tolerated; this includes harassment or discrimination for being associated with or knowing someone that identifies with any of the above.

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