• Claims Coordinator

    Job Locations US-IL-Schaumburg | US-IL-Chicago
    ID 2019-1129
    Regular Full-Time
  • Overview

    The Claims Coordinator plays a key role in supporting the Claims team as by assisting with the coordination of communication between clients, service staff and insurance carriers. He or she rapidly responds to questions asked by clients and internal teams, advising clients on reporting techniques and procedures, and managing claims through conclusion. Additionally, the Claims Coordinator supports the team’s Claims Advocates with claim status updates and reviews.  



    • Processes claim information from the client, makes appropriate policy verification and reports to the appropriate insurance carrier
    • Instructs insured on gathering proper claim information needed for claim reporting and correct procedures for submitting claims
    • Sets diaries to follow claim progress as needed and assigns to other team members appropriately
    • Updates agency management system claim notes with adjuster information, open/closure notices and monitors and maintains paper and electronic filing systems
    • Maintains a concern for timeliness and completeness when interacting with customers, agency teams and insurance carriers to minimize potential for error and omission claims
    • Communicates claims concerns, large claims or potential problems to appropriate producer and refer to Claims Advocates as needed
    • Updates clients regarding file status on First Party Automobile and Property Claims
    • Obtains status reports from insurance carriers on individual claims and prepare for presentation to client
    • Maintains knowledge of claim reporting criteria for carriers represented by agency
    • Assists in developing, training and updating of internal claim procedures, programs, and processing
    • Addresses and resolves client claim questions/problems
    • Is familiar with and follow agency procedures



    • Supports Claims team members and other internal department members to flawlessly execute Assurance’s service strategy for each client, designed to create measurable value and efficiencies in their businesses
    • Processes changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
    • Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email and in-person meetings
    • Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed
    • Works with internal departments to ensure cohesiveness and timeliness of service execution
    • Manages time effectively to prioritize workload, client service requests and service parameters on business processes



    • Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments or anything in regards to claims
    • Consistently achieves data integrity and meets activity timeliness, quality metrics and goals
    • Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action and following up as requested
    • Utilizes internal resources for identified processes to ensure efficiency and consistency in execution



    • Provides feedback and shares information at team meetings
    • Participates in ongoing scheduled meetings with Claims team to discuss accounts, renewals, service needs, service platform, etc.
    • Develops successful and effective working relationships with Producers, Account Executives, Account Managers, service team members, managers, carriers and members of other departments
    • Communicates effectively with Claims team members and provides timely and complete information to allow them to effectively manage service execution



    • Upon hire, Producers License for Fire/Casualty and Life/Health, as appropriate for role



    • BS/BA in Business, Insurance or related field
    • Intermediate skill level in Microsoft Office Suite



    Assurance - In a Nutshell


    Assurance is the premier, national insurance brokerage for clients and industry professionals. In stark contrast to its peers, privately-owned Assurance takes an alternative approach to growth by investing an industry-leading percentage of its revenues back into the services clients need to improve their business.


    Assurance attracts and retains great insurance talent by rewarding expertise,investing in career development, and recognizing contributions. Its employees enjoy an award-winning culture that fosters a highly productive working environment where top professionals deliver outstanding client results. Assurance is now the 35th largest insurance broker of U.S. business.

    Founded: 1961

    Status: Fiercely independent insurance brokerage

    Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic

    Employees: 500+

    Clients: 6,000+ 

    Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, Surety

    Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago TribuneCrain's Chicago Business and Business Insurance magazine (check out all of our accolades).

    Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.


    Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".


    Assurance has won over a hundred workplace awards largely due to our intentional and caring approach that begins with meeting our people where they are, celebrating their differences and creating an inclusive environment.


    Assurance is a proud equal opportunity employer. We celebrate diversity and we are committed to equal employment opportunities regardless of age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, gender expression, national origin, marital status or civil partnership/union status, veteran status, citizenship, pregnancy, genetic information, physical or mental disability, or any other status or characteristic protected by federal, state or local law.


    Harassment or discrimination based upon any of the above is inconsistent with our values and will not be tolerated; this includes harassment or discrimination for being associated with or knowing someone that identifies with any of the above.

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